Title: Service Operator - Full time
Location: Ho Chi Minh City - Vietnam
EzyRemit is a global technology company headquartered in Australia that provides efficient and reliable international money transfer and payment services. As part of the EzyRemit team, you will help us create a convenient and secure payment network for our customers.
Our company always nurtures an Employee-centric culture. We have a strong belief that our people are our greatest asset. Therefore, we understand this and always endeavour to create a supportive environment that helps you grow, develop, value what makes you different, and encourage you to act on your ideas.
Tasks & Responsibilities:
- Provide customer service - Professionally deals with customers' inquiries in a timely manner.
- Operate EzyRemit backend system - Responsible for processing all transactions efficiently.
- Resolve and follow up on pending transactions escalating where needed.
- Ensuring all transactions are performed in accordance with the company’s Compliance Rules.
- Suggest changes or improvements increase accuracy, and efficiency in the operations procedures.
- Assist General Manager to create Operations documents.
- Ad-hoc tasks.
Requirements:
- At least 1 year of experience in Customer services.
- Excellent communication skills in both English and Vietnamese.
- Have attention to detail.
- Strong time management skills.
- Strong problem-solving skills.
- Be a team player with a “can-do” attitude.
- Be willing to work flexible shifts.
- The ability to work collaboratively in a fast-paced environment.
- The ability to work under pressure is necessary.
Benefits:
- Salary: 10 – 13 million per month ($430 - $550).
- Celebrate for employee's birthday, organize "Happy Hours" each month.
- Training opportunities from foreign experts.
- Paid leave.
- OT pay according to the provisions of labour law.
- Fun and creative environment.
How to apply?
To apply, please send us your resume and cover letter to the following email: hr@ezyremit.com.